What are the main features of this bike?
High-performance motor, long battery range, sturdy frame, comfortable suspension, smart control system, removable battery (for some models), and professional after-sales service.
How fast can it go?
Based on real-world GPS testing, the top speed can reach up to 82 km/h (≈ 51 MPH) under ideal riding conditions, such as full battery, flat road, and high-speed riding mode. With a 74 kg test rider, the measured GPS peak speed was 82 km/h. Actual top speed may vary depending on battery level, rider weight, terrain, wind resistance, and riding conditions.
What’s the range per charge?
The maximum riding range is achieved under ideal test conditions. Based on internal lab testing:
• Rider 65–70 kg | 25–28 km/h (Eco mode, flat pavement) → up to 110–130 km (68–80 miles)
• Rider 70–80 kg | 30–35 km/h (Normal riding) → approx. 80–100 km (50–62 miles)
• High-speed riding or hilly terrain → approx. 60–80 km (37–50 miles)
Actual range varies depending on speed, terrain, payload, temperature, and riding style.
• Rider 65–70 kg | 25–28 km/h (Eco mode, flat pavement) → up to 110–130 km (68–80 miles)
• Rider 70–80 kg | 30–35 km/h (Normal riding) → approx. 80–100 km (50–62 miles)
• High-speed riding or hilly terrain → approx. 60–80 km (37–50 miles)
Actual range varies depending on speed, terrain, payload, temperature, and riding style.
Is the bike waterproof?
It’s splash-proof and suitable for light rain, but not for heavy rain or immersion. Avoid long exposure to water.
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and financing options like Klarna or Afterpay (depending on region).
Can I pay in installments?
Yes, some regions support installment plans via our partners. Check the payment page for available options.
How long does shipping take?
Orders usually ship within 2–5 business days. Transit time is 7–10 days depending on destination.
What’s the warranty period?
Warranty varies by model. Typically, 12 months for the whole bike, and specific parts like motor, controller, and battery have individual terms.
How do I apply for after-sales service?
Prepare your order number, proof of purchase, and photos/videos of the issue, then contact support via email or website form.
How do I maintain my e-bike?
Check tire pressure monthly, tighten screws, clean gently (avoid high-pressure water), and store the battery at 30–60% charge in a cool, dry place when unused.
