If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
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Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Ordering & Payment
Is this e-bike street legal in my area?
Our e-bikes are designed for off-road or private property use unless otherwise stated. Regulations vary by state and country. Please check your local laws regarding speed, power, and road use before riding.
Who is this bike best suited for?
This bike is ideal for experienced riders looking for high performance, speed, and torque. It may not be suitable for beginners or riders unfamiliar with powerful electric bikes.
Do I need a license or registration to ride this bike?
Requirements vary by location. In some areas, high-speed or high-power e-bikes may require registration, insurance, or a license. Please consult local regulations.
Are taxes or duties included in the price?
E-bikes are shipped tax-free with free shipping.
Accessories may be subject to a 10% tax, depending on the destination.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), as well as supported installment payment providers shown at checkout.
Is my payment secure?
Yes. All payments are processed through encrypted and PCI-compliant payment gateways. We never store your full card details.
Can I cancel or change my order after payment?
Orders can only be modified or canceled before shipment. Once the bike has shipped, cancellation is no longer possible.
Do you confirm orders before shipping?
Yes. For high-value orders, we may contact you by email or SMS to confirm purchase details before shipment to prevent fraud and ensure order accuracy.
After-Sales & Warranty
What is considered “normal wear and tear”?
Items such as brake pads, tires, chains, and bearings are considered wear-and-tear parts and are not covered under warranty unless defective upon arrival.
Does the warranty cover accidental damage?
No. Damage caused by crashes, misuse, water immersion, improper installation, or unauthorized modifications is not covered under warranty.
Can I return the bike after riding it?
Due to the nature of the product, used e-bikes are not eligible for free returns. Please inspect all specifications carefully before riding.
What if I don’t know how to assemble or maintain the bike?
We provide installation guides and video tutorials. Basic mechanical knowledge is recommended. Improper assembly may cause damage or safety risks.
Are modifications allowed?
Any third-party or self-modifications are done at the rider’s own risk and may void the warranty.
What happens if the bike gets damaged during riding?
High-performance e-bikes involve higher speeds and risks. Riders are responsible for safe operation and proper protective gear. Damage caused during riding is not considered a manufacturing defect.
How do I contact after-sales support?
You can reach our support team via email at
support@walfiskebike.com
.
Please include your order number, photos or videos of the issue, and a brief description to help us assist you efficiently.
What should I do if there is a dispute or payment issue?
We encourage customers to contact us directly first. Our support team is committed to resolving issues fairly and professionally.
