Walfisk Electric Bike Refund Policy

At Walfisk, we are committed to ensuring your satisfaction with our electric bikes. If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free refund policy within the first 7 days from the date of delivery.

Note: If the ebike is modified by the user, we will no longer be responsible for any after-sales issues. Buyers should consider this carefully.

Refund Eligibility
To be eligible for a refund, the following conditions must be met:
(Customized accessories do not support returns)

The request for a refund must be initiated within 7 days from the date of delivery.
The electric bike must be in its original condition, with no signs of wear or damage.
The original packaging and all accessories must be included.
How to Initiate a Refund
To initiate a refund, please follow these steps:

Contact our Customer Service team at [support@walfiskebike] within the 7-day period.
Provide your order number, contact information, and the reason for the refund request.
Our Customer Service team will guide you through the return process and provide you with a return authorization.

Return Shipping
The customer will bear the shipping cost for the initial delivery and cover the return shipping expenses. Additionally, they will be responsible for deducting a depreciation fee of 15%-20%. Walfisk is not liable for any damage or loss during the return shipping process.

Refund Process
Once we receive the returned electric bike and verify that it meets the eligibility criteria, we will process the refund. Refunds will be issued to the original payment method within 7 days.

Exclusions
Please note that the following items are not eligible for a refund:

Any electric bike that has been used beyond the 7-day return period.
Products with missing parts or damaged packaging.
Electric bikes that show signs of misuse, abuse, or neglect.
Contact Information
If you have any questions or concerns regarding our refund policy, please contact our Customer Service team at [support@walfisk.com].

Walfisk reserves the right to update or modify this refund policy at any time without prior notice. It is recommended to review our policies periodically for any changes.