Shipping Policy
Most complete bicycles are sent from our local warehouse (USA warehouse) and most accessories & parts are sent from China.
Shipping Area
WALFISK Ebike provides free delivery services in the United States, and we currently do not ship to Alaska or Hawaii.
WALFISK EBIKE can now be sent to all cities in Canada with free shipping
Shipping is available to other countries as well. Please contact our customer service for more details.
Shipping Times
Please allow 1-2 business days to process your order after being placed online. Tracking information will be sent to your email address once order is shipped. If this time is exceeded, please contact our customer service at Contact Us Form.
Delivery Times
The package is expected to arrive in about 5-12 business days, but there may be delays due to uncontrollable factors. We sincerely hope you receive the package as soon as possible and appreciate your understanding.
Tracking Information
When your order has shipped, you will receive an email informing you of your package being shipped along with a tracking number. If for any reason you don't receive this or for more shipping information, please contact our customer service team at supprot@walfiskebike.com along with a description of the item and your order number.
*Please note, tracking can take around 24-48 hours to update after dispatch
Pick Up From The Warehouse In CA USA&Toronto Canada
If you want to pick up the bike directly from our warehouse, you need to contact us to set up a pick-up date and time via email supprot@walfiskebike.com
How do I select signature services?
We have purchased adult signature service for all orders to prevent package loss. Please make sure there is an adult at home to sign for the package at your address.
Will I receive the bike fully assembled?
The WALFISK Ebike will arrive 90% assembled at your doorstep. Unpacking and assembly should take about 15 minutes. All you need to do is install the front wheel and fenders, handlebars, seat post, and pedals, and conduct a thorough check to ensure everything is tightened. You can find the necessary tools in the accessory box within the packaging.