What are the main features of this bike?
High-performance motor, long battery range, sturdy frame, comfortable suspension, smart control system, removable battery (for some models), and professional after-sales service.
How fast can it go?
Top speed depends on model and local laws. Some high-performance versions reach 50 mph but are limited to meet regional regulations. Always follow local traffic laws.
What’s the range per charge?
It depends on the battery, speed, terrain, and load. For example, a 60V 45Ah battery typically offers 50-70 miles on mixed city/off-road use.
Is the bike waterproof?
It’s splash-proof and suitable for light rain, but not for heavy rain or immersion. Avoid long exposure to water.
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and financing options like Klarna or Afterpay (depending on region).
Can I pay in installments?
Yes, some regions support installment plans via our partners. Check the payment page for available options.
How long does shipping take?
Orders usually ship within 2–5 business days. Transit time is 7–10 days depending on destination.
What’s the warranty period?
Warranty varies by model. Typically, 12 months for the whole bike, and specific parts like motor, controller, and battery have individual terms.
How do I apply for after-sales service?
Prepare your order number, proof of purchase, and photos/videos of the issue, then contact support via email or website form.
How do I maintain my e-bike?
Check tire pressure monthly, tighten screws, clean gently (avoid high-pressure water), and store the battery at 30–60% charge in a cool, dry place when unused.












