If the order has not been shipped yet, you can contact the official website's customer service to make changes to the address or configuration information. Once the order has been shipped, it cannot be modified, so please ensure to review and confirm your order.

After the order is shipped, a tracking number will be provided. You can visit the official website of the respective courier company to track your package.

If you haven't received a confirmation email, it might be a system oversight. We typically dispatch orders within 48 hours, so please confirm your order during this period to avoid any inconvenience.

We do not close any customer orders. If your order has been closed, please check whether you closed the order yourself or if your bank or payment institution closed the order.